1. How do I get to Electric Island?

Visit our Ontario Place WEST ISLAND directions page here: electricisland.to/directions

2. Is the season pass transferable?

No, the name on the pass must match the name on your ID as shown when entering the festival.

3. If I buy a ticket for another person, does the ticket purchaser have to be present?

That depends. If tickets were purchased in advance and have been emailed, then you only require the e-ticket to enter and the purchaser does not need to be present (with the exception of the seasons pass, where the name on the ticket must match the attendee’s ID). If tickets were purchased under the “will call pick up” option, the cardholder will need to show ID and the credit card used for purchase to pick up the tickets on the island.

4. What items are not allowed to bring into Electric Island?

Please read our FAN CODE OF CONDUCT page for more information on what items are not allowed at Electric Island.

5. Can I bring Cannabis to Electric Island?

Please read our CANNABIS POLICY page for more information.

6. Do you sell food? Am I able to bring my own food inside?

We have various food trucks selling food + drinks inside, and they cater to various dietary restrictions. Outside food and drink (including water) is not permitted.

7. Is Electric Island accepting volunteers this year?

No, we do not use volunteers at ELECTRIC ISLAND.

8. Are facemasks required?

Yes, following Step 3 protocols from the Ontario Government, face masks are required at all times, except when you are actively eating or drinking.

9. Do I require COVID-19 vaccination to attend?

Click here to visit to our Electric Island Entrance Policy page for detailed information on proof of vaccination or negative test result requirements for entry.

The safety of fans, artists, and staff is always our top priority. Our event is in regular communication with local health and public safety officials and will continue to abide by all guidelines as they are put forth.  As each event approaches, ticket holders will receive regular updates with the important information needed to plan their visit to Electric Island, any changes to policies and procedures they’ll need to know before entering the venue for their event, including health and & safety screenings. Updates will be shared on our website, through our social media channels, and direct to ticket holders via email.

10. Are tickets available for purchase at the door?

Unless the event is sold out in advance, tickets will be available for purchase at the door. We recommend that you purchase your tickets in advance, as the price is always higher at the door.

11. What is your refund policy if I am no longer able to attend a show?

All sales are final, and refunds or exchanges are not permitted, including if any of the acts cancel. Refunds will only be issued if the event is cancelled entirely. Please refer to our Entrance Policy page for information on what to do if you are not able to meet the entry requirements related to COVID-19.

12. How do my mobile/print-at-home tickets work?

Mobile tickets are accessible via the Ticketweb app on your phone. Print-at-home tickets are emailed to you ahead of the show and can be printed in advance or scanned from your phone. Note that we do not have public wifi, so it is recommended that you download your tickets in advance so that you have them ready upon arrival. And be sure to turn up your phone’s brightness to the highest setting for easier scanning. Optionally,  Park Agency Print Shop can help you print the emailed tickets.

13. I purchased a ticket from someone. Can you check if it's legitimate?

Unfortunately we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of Ticketweb or our authorized sellers. Entry will be denied and refunds will not be issued to anyone that presents an invalid or duplicate ticket at the door.

14. Where can I find set times?

We do not have full set times until the day of the show. Once finalized, set times can be found on our social channels:
FB event: /Electricislandto
Twitter: @ElectricIsTO
Instagram: @electricislandto

15. How do I become a vendor at the event?

Please use our forms FOOD VENDOR APPLICATION and VENDOR APPLICATION when they are available. Please note that not all applications will be accepted as space is limited. You will be contact before the event if the application is approved.

16. Are lockers available inside the venue?

No, lockers are not available inside the venue.