2. I have purchased a ticket but have not received it yet. When/how will I receive the tickets?
Tickets are sent 48 hours before the event to the original purchasers email address. Tickets can be printed or scanned from mobile at the entrance gates.
3. If I buy a ticket for another person, does the ticket purchaser have to be present?
That depends. If tickets were purchased in advance and have been emailed, then you only require the e-ticket to enter and the purchaser does not need to be present (with the exception of the seasons pass, where the name on the ticket must match the attendee’s ID). If tickets were purchased under the “will call pick up” option, the cardholder will need to show ID and the credit card used for purchase to pick up the tickets on the island.
5. What forms of payment do you accept at Electric Island?
Please note: Electric Island is CASHLESS. We accept debit and all major credit cards including contactless payments.
7. Do you sell food? Am I able to bring my own food inside?
We have various food trucks selling food + drinks inside, and they cater to various dietary restrictions. Outside food and drink (including water) is not permitted.
8. Is Electric Island accepting volunteers this year?
No, we do not use volunteers at ELECTRIC ISLAND.
9. Are facemasks required?
Electric Island will continue to work with public health authorities to ensure we are meeting or exceeding the latest public health guidance across our events. As national and provincial regulations continue to evolve, we advise fans to check event and venue websites for the most recent policies and procedures. Ticket holders will also receive direct emails with information needed to plan their visit to shows.
10. Do I require COVID-19 vaccination to attend?
The safety of fans, artists, and staff is always our top priority. Our event is in regular communication with local health and public safety officials and will continue to abide by all guidelines as they are put forth. As each event approaches, ticket holders will receive regular updates with the important information needed to plan their visit to Electric Island, any changes to policies and procedures they’ll need to know before entering the venue for their event, including health and & safety screenings. Updates will be shared on our website, through our social media channels, and direct to ticket holders via email.
11. Are tickets available for purchase at the door?
Unless the event is sold out in advance, tickets will be available for purchase at the door. We recommend that you purchase your tickets in advance, as the price is always higher at the door.
12. What is your refund policy if I am no longer able to attend a show?
All sales are final, and refunds or exchanges are not permitted, including if any of the acts cancel. Refunds will only be issued if the event is cancelled entirely.
13. How do my mobile/print-at-home tickets work?
Mobile tickets are accessible via the Ticketweb app on your phone. Print-at-home tickets are emailed to you ahead of the show and can be printed in advance or scanned from your phone. Note that we do not have public wifi, so it is recommended that you download your tickets in advance so that you have them ready upon arrival. And be sure to turn up your phone’s brightness to the highest setting for easier scanning. Optionally, Park Agency Print Shop can help you print the emailed tickets.
14. I purchased a ticket from someone. Can you check if it's legitimate?
Unfortunately we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of Ticketweb or our authorized sellers. Entry will be denied and refunds will not be issued to anyone that presents an invalid or duplicate ticket at the door.
16. How do I become a vendor at the event?
We are no longer accepting submissions to become a food vendor for 2022. Thanks to everyone who has applied, we have already responded to you if you have been accepted.
17. Are lockers available inside the venue?
No, lockers are not available inside the venue.